Client Success Program

Moonami offers a Client Success Program

The Client Success Manager (CSM) is a coordinator and central point of contact throughout the duration of their journey with Moonami. Ensuring that new and existing clients understand and experience the value of the Moonami hosting and support product. The CSM will provide post-implementation support and guidance to clients.

The CSM has an opportunity to significantly influence clients by helping them achieve goals while fostering a positive business relationship.  Benefits include:

● Liaison between clients and Moonami support.
● Calls/meetings with clients based on their priorities and needs.
● Ensures clients needs ranging from simple to highly complex are taken care of.
● Collaborative environment between client and Moonami that fosters transparency and innovation.
● Site audits on an on-going basis and recommends upgrades, plugins, and LTI tools.
● Offers added value services such as custom development, instructional design, MEC Program, etc.